symantec endpoint protection has requested a protection definitions update

However, Symantec may continue to grant customers access to the knowledge base or continue to provide assistance through a fee-based service.Īfter End of Extended Support, customers are no longer able to renew the EOL product and version. Renewals are prorated to end at the End of Extended Support Life date.Īfter End of Extended Support, Technical Support is not offered for the EOL product and version. This end date is the point we stop doing bug fixes for the product.Įxtended Support will be available to existing customers in years 3 and 4 after the EOL Announcement date at full list price. Other components of maintenance (e.g., content) remain the same Renewals are prorated to end at the End of Extended Support Life date.Īfter the End of Standard Support date, existing customers may continue to renew but are required to pay full list price for Extended Support for up to 2 additional years. Standard Support for EOL products can be renewed by existing customers for up to 2 years after the EOL announcement date at a 20% uplift on the previous year's purchase price. The final year's support renewal is prorated and automatically end on the End of Extended Support (End of Support Life) date.Īfter End of New Sale Availability, Symantec may continue to sell Education and Consulting services for the EOL product and version.įollowing this date, existing customers may no longer obtain additional licenses of an EOL product and version.Īll customer requests for new or renewed licenses of an EOL product and version shall be referred to their Sales representative or Partner for a discussion on how to migrate to the current version. Existing customers may continue to renew until End of Extended Support Life date, and to add quantity until the End of Access Date. The End of Life date starts the timeline and process leading to End of Support for the Major Release and its related Minor Releases and Maintenance Packs.įollowing this date, new customers are no longer able to order licenses, or initial support services through the price list for the EOL product and version. Important Dates of Note MilestoneĬeasing marketing or distributing of a product or a version release of Licensed Software. On April 3, 2017, Symantec announced the End of Life (EOL) for Symantec Endpoint Protection 12.1.

Symantec endpoint protection has requested a protection definitions update